This has been written in plain English and simple, however there is quite a lot of information so if you need any assistance or have any questions please contact us directly.
The legal basis we rely on:
With the recent changes of data protection legislation, the lawful processing of data must fall under certain reasons why a company collects and processes your personal data, including:
In certain situations, we can collect and process your data with your consent. For example, when you subscribe to our newsletter.
In certain situations, we need your personal data to fulfil our contractual obligation. For example, when you order an item with us, we will need to collect your name and address so we can have your items delivered.
If the law requires us to, we may need to collect and process your data. An example of this if people are involved in fraud or other criminal activity we will pass this information to law enforcement.
At certain times, we require your data to pursue our legitimate interest in a way which might be reasonably expected as part of running our business but does not materially impact your rights, freedom or interests. An example of this is using your purchase history with other customers to understand trends and/or to develop new products/services.
When do we collect your personal data?
We will collect your data when…
you visit our website
you make an online purchase
you become a member of our website
you subscribe to a monthly subscription
you engage with us on social media
you contact us by any means with queries, complaints etc.
you choose to complete any surveys we send you
you comment on or review our products and services
you join our newsletter
What personal data do we collect?
If you become a member of our website, we will collect your name and email address.
Details of your interactions with us online. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, web pages your visit and how and when you contact us.
Payment card information
Billing and Delivery Addresses
Your comments and product reviews
To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
How we’ll use your personal data
To process any order that you make on our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details may need to be passed to a third party to deliver the item that you ordered. We may keep your details for a reasonable period after to fulfil any further contractual obligations i.e. refunds etc.
To respond to any queries, refund requests and complaints. Handling the information, you sent enables us to respond. We may keep a record of these to inform any future communicating with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interest in providing you with the best service and understand how we can improve our service based on your experience.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. You are able to opt out of hearing from us at any time.
To comply with our contractual or legal obligations to share data with law enforcement.
To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email. We have a legitimate interest to do so as this helps make our products or services more relevant to you. You are free to opt out of receiving these requests from us at any time by updating your preferences by letting us know by email of this change.
How we protect your personal data.
We treat your data with care and take all appropriate steps to protect it. We secure access to all transnational areas of our website using ‘https’ technology. Access to your personal data is password-protected, and sensitive data such as payment card information is secured and tokenised to ensure it is protected.
How long we keep your personal data.
When we collect or process your personal data, we’ll only keep it for as long as it necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised
Communication and Orders: If you enter dialogue with us without any orders being placed we will retain the conversation history for 1 year. When you place an order, we’ll keep the personal data including conversations you give us for 5 years after the last purchase so we can comply with our legal and contractual obligations.
Who do we share your personal data with?
We sometimes share your personal data with trusted third parties. For example, delivery couriers we will only provide the information they need to perform their specific services. They can only use your data for the exact purpose we specify in our contract with them. i.e. delivering your item.
For fraud management, we may share information about fraudulent or potentially fraudulent activity. this may include sharing data about individuals with law enforcement.
Our main third party providers Include:
Royal Mail (delivery courier) -
Worldpay (payment processor) -
Paypal (payment processor)-
iZettle (payment processor) -
WIX (website host) -
We may choose to use other third party providers, however they must meet the required standards as per EU data protection law.
What are your rights over your personal data?
You have the right to request:
Access to the personal data we hold about you.
The correction of your personal data when incorrect, out of date or incomplete.
That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of an information that we hold about you at any time. You can do this by contacting us via our contact form or Chocovert@outlook.com
If we choose not to action your request, we will explain to you the reasons for our refusal
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
How can you stop the use of your personal data for direct marketing?
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.
Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to (opens in a new window; please note we can't be responsible for the content of external websites)
If you have any questions please contact us by:
Post: 63c Bridge Road, Park Gate, Southampton, SO31 7GG
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
Cookies are text files stored on your computer/mobile device when you visit certain web pages, which we use to keep track of what you have in your basket, and to remember you when you return to our site.
To make full use of the Online shopping on our website, your PC or mobile device will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don’t store sensitive information such as your name, address or payment details. If you would rather not allow cookies and have them restricted, blocked or deleted you can do this via your browser. Each browser is different, so check the ‘help’ menu of your particular browser.